The legal stuff!..

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Inglorious Bustards are a fully registered and insured tour operator, if you require information about our insurance details see below or contact us.

Whilst we are a small company we conduct our business in full compliance with the travel  and tour industry regulations and all its amendments.

We want you to have the best possible time on your holiday and we’ve done our very best to make sure you have a relaxed, enthralling and totally amazing time with us. We are really looking forward to welcoming you and sharing our adventures together.

We are a small company and whilst we are not based on huge profits (compare our prices with anyone else) we take the comfort of your holiday and the smooth operation of the tour very seriously. That is why booking with us doesn’t involve us sending you! We take you! Adventure, together!

We also take the welfare and conservation of the nature we are lucky to witness extremely seriously and the welfare of these species and the protection of the environment is paramount to us. Of course we have an impact in our daily lives and by simply using the necessary transport and ac- commodations for this trip has an impact but we also use this as an opportunity to promote and support truly sustainable ecotourism. We do this by supporting local villagers, herders, farmers, landowners, food producers, local naturalists and conservation organisations in instigating new or expanding existing conservation projects . We will give you more specific information about this and how it relates to our trip.

Below you will find important information regarding your holiday, please do read it and feel free to raise any queries with us.

Inglorious Bustards Insurance

We are a fully insured company with specific tour operators insurance. Further details of which we are happy to provide upon request.

Our insurance cover extends to any activity we perform as a tour operator or organiser as defined by the Package Holidays, Package Travel and Package Tour Regulations 1992.

Our insurance fully covers us in line with the Package Holidays, Package Travel and Package Tour Regulations 1992, including public liability and crisis management and containment.

We are insured by Fusion Insurance Services. This entitles us to Worldwide cover excluding USA and Canada (where we do not currently operate). The policy is underwritten by Hiscox Underwriting Ltd on behalf of Hiscox Insurance Company Limited.

Whilst our insurance provides adequate cover for our activities it is still a legal requirement and a requirement set-out in our conditions that you must hold your own travel insurance for the duration of the tour with us. Details of your insurance must be provided no later than 1 week before your arrival date.

Your travel Insurance

Since travel insurance is a legal requirement, we will need a copy of your insurance policy number and details prior to any trips.  we cannot be held responsible for any theft, loss or damage of any personal effects whatsoever; the same applies to any personal injury, illness or accident. Although we take the upmost care to ensure this doesn’t happen at all times and our insurance covers you additionally whilst on our trips we still make it requirement of our tours that you hold your own travel insurance.

Most travel insurance plans are package plans that include various coverage like trip cancellation, trip interruption, trip delay, lost or delayed baggage, medical coverage, medical evacuation which should be seen as minimum coverage requirements.

We additionally suggest your policy includes travel disruption or scheduled airline failure cover in the unfortunate event that the airline you are travelling with ceases to exist.

Delays

We are unable to accept any responsibility for extra costs incurred as a result of delays by ferries, airlines, strikes, or any other causes beyond our control. We will however always seek alternative options and solutions wherever possible.

Passport ,Visa and Health Requirements

All clients are responsible for and must be in possession of a valid passport, which is not due for renewal for at least six months following the conclusion of their holiday. Should you need to renew your passport, please allow a minimum of six weeks. Visas and vaccinations are also the responsibility of each client. In all cases, clients will be advised if any of these are required well in advance of their holiday. We can only offer guidance; where appropriate, medical advice should always be provided by a medical expert.

Booking

All bookings must be accompanied by the appropriate deposit. The balance is due  4 weeks  before departure although we can remain flexible and will discuss this directly with you.

All payments must be in pounds sterling or euros. A non-refundable deposit must accompany all booking forms. We accept most major credit and debit cards.

We reserve the right to modify the holiday or to substitute accommodation if necessary. However, we will always try to ensure that this does not affect the quality of your holiday.

Cancellation by us

We reserve the right to cancel at our discretion any tour that has insufficient bookings, in the event of which an alternative holiday may be offered. Anyone declining the new offer will naturally be refunded in full. In the unlikely event that we have to cancel, you will be informed in writing not less than 40 days before the departure date.

Cancellation by you

Should you need to cancel your holiday for whatever reason, we can only accept notice in writing and this will only be effective from the day we receive it (email is acceptable).

Unfortunately due to charges we will have incurred setting up the tour the following charges will apply for cancellation in all cases: More than 8 weeks: deposit only; 8 – 5 weeks: 50% of total cost; less than 5 weeks: 100% of cost.

We strongly recommend you take out travel insurance when you book your holiday to cover you in the unseen event of needing to cancel.

We can in certain cases transfer money to another tour or tour date, please contact us immediately so we can avoid any unnecessary charges for you . The last thing we want is for you to miss out!

Transport

Understandably we use a variety of transport methods, including ferries, boats, cars and minibuses whilst on tour with us.

Day to day travel is conducted by ourselves or our trusted logistic support team using fully serviced nine seater minibuses. All our drivers are naturally insured, licensed and do not carry any endorsements and are professional drivers with often additional training and licences. At Inglorious Bustards we have exacting requirements for all of our transport providers and drivers so that you have a safe, comfortable and enjoyable journey with us.

Privacy Notice

This privacy notice discloses the privacy practices for (www.ingloriousbustards.com). This privacy notice applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Security and Privacy

When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information, that information is encrypted and stored in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only Niki and Simon who need the information to perform a specific job (for example, billing, customer service, medical details) are granted access to personally identifiable information. The servers in which we store personally identifiable information are kept in a secure environment.

We are the sole owners of the information collected on this site. We only have access to information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organisation, other than as necessary to fulfill your request, e.g. to accommodation and transport providers.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or the phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Booking Data

We request information from you on our booking form. To book with us, you must provide contact information (like name and address) and depending on the way you pay your financial information (for example credit card details). This information is used for billing purposes and to book your adventure.  If we have trouble processing an order, we’ll use this information to contact you.

Sharing your data

Sometimes we partner with other parties to provide specific services (accommodation providers etc). When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at +34 665 94 59 92 or via email.

The last word

We really look forward to seeing you soon for #FlywayBirding adventures…..Have a great trip full of nature and culture!

Niki & Simon