The legal stuff!..

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Inglorious Bustards are a fully registered and insured tour operator, if you require information about our insurance details see below or contact us.

We want you to have the best possible time on your holiday and we’ve done our very best to make sure you have a relaxed, enthralling and totally amazing time with us. We are really looking forward to welcoming you and sharing our adventures together.

We are a small company and whilst we are not based on huge profits (compare our prices with anyone else) we take the comfort of your holiday and the smooth operation of the tour very seriously. That is why booking with us doesn’t involve us sending you! We take you! Adventure, together!

We also take the welfare and conservation of the nature we are lucky to witness extremely seriously and the welfare of these species and the protection of the environment is paramount to us. Of course we have an impact in our daily lives and by simply using the necessary transport and ac- commodations for this trip has an impact but we also use this as an opportunity to promote and support truly sustainable ecotourism. We do this by supporting local villagers, herders, farmers, landowners, food producers, local naturalists and conservation organisations in instigating new or expanding existing conservation projects . We will give you more specific information about this and how it relates to our trip.

Below you will find important information regarding your holiday, please do read it and feel free to raise any queries with us.

Your money

In accordance with “The Package Travel and Linked Travel Arrangements Regulations 2018” all EU/UK passengers booking a holiday are fully protected for all monies paid, arising from cancellation or curtailment of your travel arrangements due to the insolvency of Inglorious Bustards, who takes all payments.

We hold ‘in trust’ a fund managed on our behalf by a trustee in the UK that covers all payments made to Inglorious Bustards and in the unlikely event of insolvency money reimbursements will be made from the trust to any required beneficiaries who had made any prepayments.

Inglorious Bustards Insurance

We are a fully insured company with specific tour operators insurance. Further details of which we are happy to provide upon request.

Our insurance cover extends to any activity we perform as a tour operator or organiser.

Our insurance fully covers us, including public liability and crisis management and containment.

We are insured by Fusion Insurance Services. This entitles us to Worldwide cover excluding USA and Canada (where we do not currently operate). The policy is underwritten by Hiscox Underwriting Ltd on behalf of Hiscox Insurance Company Limited.

Whilst our insurance provides adequate cover for our activities it is still a legal requirement and a requirement set-out in these conditions that you must hold your own travel insurance for the duration of the tour with us. Details of your insurance must be provided no later than 1 week before your arrival date.

Your travel Insurance

Since travel insurance is a legal requirement, we will need a copy of your insurance policy number and details prior to any trips.  we cannot be held responsible for any theft, loss or damage of any personal effects whatsoever; the same applies to any personal injury, illness or accident. Although we take the upmost care to ensure this doesn’t happen at all times and our insurance covers you additionally whilst on our trips we still make it requirement of our tours that you hold your own travel insurance.

Most travel insurance plans are package plans that include various coverage like trip cancellation, trip interruption, trip delay, lost or delayed baggage, medical coverage, medical evacuation which should be seen as minimum coverage requirements.

We additionally suggest your policy includes travel disruption or scheduled airline failure cover in the unfortunate event that the airline you are travelling with ceases to exist.

Delays

We are unable to accept any responsibility for extra costs incurred as a result of delays by ferries, airlines, strikes, or any other causes beyond our control. We will however always seek alternative options and solutions wherever possible.

Liability

We have taken all reasonable steps to ensure that the holidays published in this website have been properly arranged, and that the vehicles, any drivers we may use, hotel and restaurants are all reputable. We will accept liability as a direct result of negligence or breach of contractual duty in making arrangements for you, including omissions by our agents. We will also accept liability for death, personal injury or illness arising out of our negligence or that of our employees, agents or suppliers. In the case of any other loss or damage suffered as a result of our negligence or that of our employees, agents or suppliers we limit the maximum extent of our liability to twice the amount paid for the holiday in question. We cannot accept liability for claims arising out of carriage by air, sea or land as we have no control over the carriers or providers and you are subject to their terms & conditions, which are governed by International conventions which exclude or limit liability in respect of death, injury, delay and loss or damage to baggage. We will also not accept liability for matters such as losses or additional expenses incurred as a result of transport delays, sickness, weather, strikes, war or other political crises, acts of God or other events which amount to force majeure.

We will not accept liability if any deficiency, personal injury, or death that does not result from any fault on our part or on the part of our suppliers but is caused by your own acts and/or omissions, by the acts or omissions of a third party or by circumstances which neither we nor our suppliers could have anticipated or avoided even exercising due care.

Complaints

In the unlikely event that you have cause to complain you should notify at least one of your party leaders as soon as possible in order that we may assist you. If you are not satisfied thereafter, please fill in a complaints form (always available from the Tour Leader) or notify us in writing, stating the nature of the complaint within 14 days of the completion of the holiday.

Passport ,Visa and Health Requirements

All clients are responsible for and must be in possession of a valid passport, which is not due for renewal for at least six months following the conclusion of their holiday. Should you need to renew your passport, please allow a minimum of six weeks. Visas and vaccinations are also the responsibility of each client. In all cases, clients will be advised if any of these are required well in advance of their holiday. We can only offer guidance; where appropriate, medical advice should always be provided by a medical expert.

Booking

All bookings must be accompanied by the appropriate deposit. The balance is due  4 weeks  before departure although we can remain flexible and will discuss this directly with you.

All payments must be in euros. A  deposit must accompany all booking forms. We accept most major credit and debit cards.

We reserve the right to modify the holiday or to substitute accommodation if necessary. However, we will always try to ensure that this does not affect the quality of your holiday.

Contracts

When you sign the booking form you are entering into a contract made with Inglorious Bustards, trading as Simon Godfrey George Tonkin, Calle Guzman El Bueno 1, Facinas, Tarifa, Cadiz, España, CP: 11391. (NIF: Y6533445X). This means that you agree to accept all the conditions of the booking.  Our confirmation of your booking means that we agree to operate your holiday as stated on our website: www.ingloriousbustards.com

Pricing and pricing Amendments

Your tour cost will always be the same as at the time of the advertised cost at the time of your booking.  The price of each tour is calculated well in advance in euros, and whilst unexpected cost changes can sometimes occur, we will ensure the advertised cost at the time of booking is adhered to and any additional costs covered by Inglorious Bustards. We reserve the right to amend the price of advertised holidays before receiving your booking.

Payment

The balance for all bookings must be paid 4 weeks before the holiday is due to commence. You will be sent an invoice showing monies paid and the balance due for the holiday you have chosen; if the said balance is not paid the booking will be deemed to have been cancelled. Payments must be in euros either by bank transfer or debit / credit card payment. Please note that we do also accept at our discretion part payment of deposits or balances, please contact us for further information. After receipt of balance we will send you written confirmation of all monies paid, along with pre-departure information for your particular tour.

Tour Alterations

Circumstances can change i.e. weather conditions, transport, political situations and even bird migration. Because of this Inglorious Bustards reserve the right to change any particular itinerary. If an itinerary has to be changed by the leader while you are on the holiday then you must respect their professional decision.

Cancellation by us

We reserve the right to cancel at our discretion any tour that has insufficient bookings, in the event of which an alternative holiday may be offered. Anyone declining the new offer will naturally be refunded in full. In the unlikely event that we have to cancel, you will be informed in writing not less than 40 days before the departure date.

Cancellation by you

Should you need to cancel your holiday for whatever reason, we can only accept notice in writing and this will only be effective from the day we receive it (email is acceptable).

Unfortunately due to charges we will have incurred setting up the tour the following charges will apply for cancellation in all cases: More than 8 weeks: deposit only; 8 – 5 weeks: 50% of total cost; less than 5 weeks: 100% of cost.

We strongly recommend you take out travel insurance when you book your holiday to cover you in the unseen event of needing to cancel.

We can in certain cases transfer money to another tour or tour date, please contact us immediately so we can avoid any unnecessary charges for you . The last thing we want is for you to miss out!

Transport

Understandably we use a variety of transport methods, including ferries, boats, cars and minibuses whilst on tour with us.

Day to day travel is conducted by ourselves or our trusted logistic support team using fully serviced nine seater minibuses. All our drivers are naturally insured, licensed and do not carry any endorsements and are professional drivers with often additional training and licences. At Inglorious Bustards we have exacting requirements for all of our transport providers and drivers so that you have a safe, comfortable and enjoyable journey with us.

Group sizes

We offer one of the best leader per group size around but we also recognise that the enjoyment of the natural world can be a beautiful social event. Therefore we invariably limit our group size between 6 – 12 clients. If the group exceeds 8 clients we will always have two tour leaders.

Privacy Notice

This privacy notice discloses the privacy practices for (www.ingloriousbustards.com). This privacy notice applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Security and Privacy

When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information, that information is encrypted and stored in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only Niki and Simon who need the information to perform a specific job (for example, billing, customer service, medical details) are granted access to personally identifiable information. The servers in which we store personally identifiable information are kept in a secure environment.

We are the sole owners of the information collected on this site. We only have access to information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organisation, other than as necessary to fulfill your request, e.g. to accommodation and transport providers.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or the phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Booking Data

We request information from you on our booking form. To book with us, you must provide contact information (like name and address) and depending on the way you pay your financial information (for example credit card details). This information is used for billing purposes and to book your adventure.  If we have trouble processing an order, we’ll use this information to contact you.

Sharing your data

Sometimes we partner with other parties to provide specific services (accommodation providers etc). When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at +34 665 94 59 92 or via email.

The last word

We really look forward to seeing you soon for #FlywayBirding adventures…..Have a great trip full of nature and culture!

Niki & Simon